On 26 February 2026, CTL (Digital Learning Section) successfully conducted the workshop “Business Communication with AI: Master the Art of Email”, bringing together business communication, linguistics, and generative AI in a highly practical session. The workshop featured Mr Kelvin Wan, Digital Learning Specialist from the Centre for Teaching and Learning, together with invited speaker Dr Kaela Zhang from the Department of English, offering participants complementary perspectives on AI‑supported professional email writing.
Kelvin opened the workshop by exploring how GenAI is transforming professional email writing. He showed how AI tools can enhance efficiency, professionalism, and productivity by generating structured drafts quickly . At the same time, he emphasised that AI responds to prompts rather than true reasoning—meaning clarity of intent remains the user’s responsibility. Students learned the importance of clear prompting, careful review, tone alignment, and confidentiality awareness when using AI tools . Participants tested prompts live using YoChatGPT and reflected critically on AI-generated outputs.
Kaela then introduced a genre-based approach to email writing . Through detailed analysis of authentic email samples, students examined generic structures (opening, body, closing), logical development of ideas, and how language choices shape tone and professionalism. Activities included rewriting poorly toned emails and comparing human revisions with AI-generated versions.
The workshop equipped students with practical strategies to collaborate effectively with AI while maintaining their own voice, judgment, and communicative intent—essential skills for professional communication in today’s AI-augmented workplace.
